The IBase Report

When installed, the IBase extension module adds the IBase script. This IBase script collects the data for a customer project including:

• Information related to date and time when the report was generated, the system or domain or local user with which the project is created (Pmon user) and the host name of the system.
• Management station profile including the software version, project name, extensions and languages configured and so on.
• Objects used by the management station such as graphics, printers and so on. It also includes their properties.
• Subsystems connected to the management station including information about their:
• Panels and their properties
• Controllers
• Areas, doors, IOs, and readers, modules
• Firmware version and serial number, when available
• Number and type of devices monitored and their properties
• Network
• Drivers

The data collected is presented as IBase report. For more details, see IBase Report. The field service representative then must upload the IBase report to the IBase Server.

The IBase report provides field service representatives the information necessary to anticipate requirements prior to arriving at the customer site.

For example, the IBase report can be used to determine the number of installed devices at a customer site. The report can also be useful in product improvements and quality management by tracking services performed on products and installations.

This helps in planning, selling and executing new and existing services.